At Eufaula Wellness your appointment is very important to us and we understand that sometimes appointments need to be re-scheduled or cancelled. Because most of our services require preparation time to properly prepare a room for your treatment, we have Cancellation Policies in place.
In order to provide you and others with excellent customer service and access to appointments during peak times, we kindly ask for the following considerations:
CANCELLATION POLICY & FEES
- We respectfully request at least 24 hours notice to cancel or reschedule your appointment.
- Less than 24 hours notice will result in a charge of $25 cancellation fee.
This cancellation policy allows us time to inform our standby guests of any availability. Without sufficient notice, we end up turning away other clientele who could have scheduled an appointment for the same time.
Please arrive for your appointment 5 minutes before your scheduled appointment time. This allows for extra time to attend to your paperwork etc. Arriving early will not guarantee your service will start before your scheduled appointment time.
We understand that sometimes things happen outside of your control to make you late for your appointment. We will do everything we can to accommodate you, but unfortunately, it will limit the time allocated for your treatment, or we may need to reschedule your appointment.